Leitner-Poma Maintains Over 99% Uptime with TOSIBOX® Connectivity Solution

Ski lift manufacturer Leitner-Poma standardises on TOSIBOX® technology developed by Tosibox Oy to secure global network of transportation systems.

Leitner-Poma has installed more than ten thousand transportation systems in sixty-one countries, and safely transport eight million passengers each hour. Reliable operation of transportation equipment is essential, but as with all machines, issues are expected to arise from time to time. If a lift at a remote location has issues, Tosibox provides secure remote access to diagnose what is wrong.

The Problem

Previously there was no consistent way to get to the machines around the world. Leitner-Poma found that using hand-made, traditional Cisco-based IT-networking was not scalable per their needs or operationally feasible. Remote access became difficult to set up, use and maintain. Moreover, connection reliability was an ongoing challenge. The old system was constantly requiring Leitner-Poma to thinker with it to keep it connected.

”The way we used to do it was just painful. Then we went to Tosibox. You plug in the Key, click, click, and BANG. You are connected,” said AJ Egli, IT Network Admin at Leitner-Poma of America.

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The Solution

Leitner-Poma discovered the patented TOSIBOX® technology that provides a consistent and standardized VPN access anywhere in the world in 5 minutes and without special IT skills. TOSIBOX® solution has been a game changer for Leitner-Poma’s team, making their job easier and less time consuming. By using TOSIBOX®, they have been able to save time and have more time fixing their ski lifts, gondolas, trams, and so on. TOSIBOX® is also used to maintain secure access to Leitner-Poma’s global network of systems.

Leitner-Poma now enjoys more reliable connectivity than before, and there is no longer the concern about whether it will connect or stay connected. The company is standardizing on TOSIBOX® as the connection solution for securing its global network and has been able to maintain over 99% uptime. Instead of spending time on IT, they can now simply fix issues and get the customer’s lift back to making money, which even makes for happier customers.

“Thanks to the accelerating development of technology, human life will change more over the next 30 years than in the previous 300 years. In this era of the Internet of Everything, the ubiquitous technology changes customer expectations – even for the uptime of ski lifts. Our mission is to change the world by simplifying secure digital connections, and the disruptive TOSIBOX® technology offers ways to ease the work of technicians around the world,” says Jarno Limnéll, CEO at Tosibox.

TOSIBOX® Lock and Key create a secure point-to-point connection between the machine and user that allows effortless troubleshooting. Remote access is established simply by plugging in the Key to a computer’s USB port and logging in to the TOSIBOX® Key software to connect. To learn more about the solution, call our remote access experts on 01254 685900, they will be happy to help!

Carpigiani: A Recipe For Gelato Success

What can make ice cream even better than it already is? IoT connectivity, of course.

Ice cream equipment manufacturer Carpigiani is scooping out added value, sales growth and exceptional customer service experience with help from Telenor Connexion’s IoT solution. How did they do it? 

Watch the video to get the story directly from their customers.

Background

Italian-based Carpigiani is a market-leader in the manufacture of machines for gourmet gelato. Over 10,000 ice cream machines are manufactured every year, and exported mainly around the world to customers spanning from small ice cream shops to multinational fast-food brands.

Factors like heavy usage and hygienic requirements give rise to recurrent maintenance and costly downtime. Carpigiani solved this problem for their customers through optimised maintenance on actual usage, via a connected after-sales service monitoring system called Teorema.

Teorema was initially launched in Italy and Germany, and a local provider was appointed to handle the connectivity solution.

Challenge

As Carpigiani expanded it’s service offering geographically, the administration around having a connectivity supplier for each country soon became a real problem for Carpigiani. It was clear the company needed a global provider. Carpigiani had 3 key criteria when selecting the right partner: global capacity, flexibility and price.

Solution

Telenor Connexion provided Carpigiani with a global IoT solution that was tied to over 400 mobile networks globally and which uses a global SIM. This solution enables Carpigiani to standardise their production, and facilitate their various product models, regardless of wherever in the world it will be sold or used.

The data generated from each machine is used to comprehensively analyse the state of the equipment. This allows Carpigiani to deliver a consistently high, predictive customer service experience.

Results

Relying on Telenor Connexion’s IoT Managed Connectivity solution, over 8,000 Carpigiani machines, comprising 300 product models, are now connected to Teorema. More machines are planned to be connected shortly. Today, Teorema is being offered to customers as part of an extended all-inclusive warranty service called Teorema4U.

As Carpigiani continues to evolve their smart IoT services on a global scale, they are working closely with Telenor Connexion to incorporate emerging markets for connected ice cream machines. One key market is Asia.

The Telenor Connexion IoT Managed Connectivity solution continues to remove barriers to Carpigiani’s sales growth. And is enabling Carpigiani to deliver a truly innovative global service to customers around the world.

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