Carpigiani: A Recipe For Gelato Success

What can make ice cream even better than it already is? IoT connectivity, of course.

Ice cream equipment manufacturer Carpigiani is scooping out added value, sales growth and exceptional customer service experience with help from Telenor Connexion’s IoT solution. How did they do it? 

Watch the video to get the story directly from their customers.

Background

Italian-based Carpigiani is a market-leader in the manufacture of machines for gourmet gelato. Over 10,000 ice cream machines are manufactured every year, and exported mainly around the world to customers spanning from small ice cream shops to multinational fast-food brands.

Factors like heavy usage and hygienic requirements give rise to recurrent maintenance and costly downtime. Carpigiani solved this problem for their customers through optimised maintenance on actual usage, via a connected after-sales service monitoring system called Teorema.

Teorema was initially launched in Italy and Germany, and a local provider was appointed to handle the connectivity solution.

Challenge

As Carpigiani expanded it’s service offering geographically, the administration around having a connectivity supplier for each country soon became a real problem for Carpigiani. It was clear the company needed a global provider. Carpigiani had 3 key criteria when selecting the right partner: global capacity, flexibility and price.

Solution

Telenor Connexion provided Carpigiani with a global IoT solution that was tied to over 400 mobile networks globally and which uses a global SIM. This solution enables Carpigiani to standardise their production, and facilitate their various product models, regardless of wherever in the world it will be sold or used.

The data generated from each machine is used to comprehensively analyse the state of the equipment. This allows Carpigiani to deliver a consistently high, predictive customer service experience.

Results

Relying on Telenor Connexion’s IoT Managed Connectivity solution, over 8,000 Carpigiani machines, comprising 300 product models, are now connected to Teorema. More machines are planned to be connected shortly. Today, Teorema is being offered to customers as part of an extended all-inclusive warranty service called Teorema4U.

As Carpigiani continues to evolve their smart IoT services on a global scale, they are working closely with Telenor Connexion to incorporate emerging markets for connected ice cream machines. One key market is Asia.

The Telenor Connexion IoT Managed Connectivity solution continues to remove barriers to Carpigiani’s sales growth. And is enabling Carpigiani to deliver a truly innovative global service to customers around the world.

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Telenor Connexion Passes 10 million Installed SIM Cards

Telenor Connexion, a leading IoT supplier claims that it has passed 10 million installed SIM cards.

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Telenor Connexion, the dedicated IoT unit within Telenor Group, has experienced an accelerating growth rate during the last years, with 3 million SIM cards shipped in 2017 alone, said the Company. Recently the company reached 10 million deployed SIM cards.

The number of connected products from Telenor Connexion in the world now exceeds the number of Telenors traditional mobile subscriptions in Scandinavia.

Trusted by Major International Brands

Telenor Connexion specialises in advanced or international use cases for enterprises with large fleets of devices. Customers are found in a variety of industry verticals and include Volvo, Hitachi, Husqvarna, Scania, Verisure Securitas Direct and many more.

Telenor Connexion is headquartered in Sweden but the vast majority of the devices are deployed internationally. During the last years Telenor Connexion has built up a partner ecosystem, enabling partners of all sizes to collaborate efficiently to offer customers a complete IoT solution, including hardware, connectivity , data analytics, business applications, and other services. In 2017, new partners such as Amazon Web Services, Capgemini, SECO and HMS came on board.

One of the Top 10 IoT Operators World Wide

A recent report by analyst firm Berg Insight, specialising in the IoT industry, ranks Telenor among the top 3 IoT operators in Europe and among the top 10 IoT operators in the world. The company was recognised in the Gartner Magic Quadrant for Managed M2M Services, Worldwide, both in 2016 and 2017.



This post was originally written by Ray Sharma, a news editor at The Fast Mode. For further information click here to see our Telenor range.